- Chart data
- The Employment Downturn Is Specific To Call Centers, And Not
The Employment Downturn Is Specific To Call Centers, And Not White Collar Work, Generally
The numbers behind a chart a16z published, redrawn natively. Check the original, study the data, then make your own.
Simplified redraw
Drawn by us from the numbers below. Hover, tap or use the arrow keys.A simplified redraw: it shows the numbers in our own look, not the look of the original. One accent marks what the chart is about. Values marked with ~ in the table are estimates.
The numbers
First 10 of 96 points are free| Group | Series | x | Value (index) | Source | Conf. |
|---|---|---|---|---|---|
| Philippines | Other White-Collar Roles | 2021 | ~95 | Estimate | 0.80 |
| Philippines | Other White-Collar Roles | 2022 | ~98 | Estimate | 0.30 |
| Philippines | Other White-Collar Roles | 2023 | ~102 | Estimate | 0.30 |
| Philippines | Other White-Collar Roles | 2024 | ~108 | Estimate | 0.30 |
| Philippines | Call Centers | 2021 | ~95 | Estimate | 0.80 |
| Philippines | Call Centers | 2022 | ~98 | Estimate | 0.30 |
| Philippines | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Philippines | Call Centers | 2024 | ~92 | Estimate | 0.30 |
| South Africa | Other White-Collar Roles | 2021 | ~95 | Estimate | 0.80 |
| South Africa | Other White-Collar Roles | 2022 | ~98 | Estimate | 0.30 |
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| South Africa | Other White-Collar Roles | 2023 | ~102 | Estimate | 0.30 |
|---|---|---|---|---|---|
| South Africa | Other White-Collar Roles | 2024 | ~105 | Estimate | 0.30 |
| South Africa | Call Centers | 2021 | ~95 | Estimate | 0.80 |
| South Africa | Call Centers | 2022 | ~98 | Estimate | 0.30 |
| South Africa | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| South Africa | Call Centers | 2024 | ~98 | Estimate | 0.30 |
| China | Other White-Collar Roles | 2021 | ~95 | Estimate | 0.80 |
| China | Other White-Collar Roles | 2022 | ~98 | Estimate | 0.30 |
| China | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| China | Other White-Collar Roles | 2024 | ~102 | Estimate | 0.30 |
| China | Call Centers | 2021 | ~95 | Estimate | 0.80 |
| China | Call Centers | 2022 | ~98 | Estimate | 0.30 |
| China | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| China | Call Centers | 2024 | ~100 | Estimate | 0.30 |
| Brazil | Other White-Collar Roles | 2021 | ~95 | Estimate | 0.80 |
| Brazil | Other White-Collar Roles | 2022 | ~98 | Estimate | 0.30 |
| Brazil | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| Brazil | Other White-Collar Roles | 2024 | ~108 | Estimate | 0.30 |
| Brazil | Call Centers | 2021 | ~95 | Estimate | 0.80 |
| Brazil | Call Centers | 2022 | ~98 | Estimate | 0.30 |
| Brazil | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Brazil | Call Centers | 2024 | ~98 | Estimate | 0.30 |
| Mexico | Other White-Collar Roles | 2021 | ~95 | Estimate | 0.80 |
| Mexico | Other White-Collar Roles | 2022 | ~98 | Estimate | 0.30 |
| Mexico | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| Mexico | Other White-Collar Roles | 2024 | ~108 | Estimate | 0.30 |
| Mexico | Call Centers | 2021 | ~95 | Estimate | 0.80 |
| Mexico | Call Centers | 2022 | ~98 | Estimate | 0.30 |
| Mexico | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Mexico | Call Centers | 2024 | ~95 | Estimate | 0.30 |
| Indonesia | Other White-Collar Roles | 2021 | ~90 | Estimate | 0.30 |
| Indonesia | Other White-Collar Roles | 2022 | ~98 | Estimate | 0.30 |
| Indonesia | Other White-Collar Roles | 2023 | ~102 | Estimate | 0.30 |
| Indonesia | Other White-Collar Roles | 2024 | ~112 | Estimate | 0.30 |
| Indonesia | Call Centers | 2021 | ~90 | Estimate | 0.30 |
| Indonesia | Call Centers | 2022 | ~98 | Estimate | 0.30 |
| Indonesia | Call Centers | 2023 | ~102 | Estimate | 0.30 |
| Indonesia | Call Centers | 2024 | ~100 | Estimate | 0.30 |
| India | Other White-Collar Roles | 2021 | ~90 | Estimate | 0.30 |
| India | Other White-Collar Roles | 2022 | ~95 | Estimate | 0.30 |
| India | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| India | Other White-Collar Roles | 2024 | ~112 | Estimate | 0.30 |
| India | Call Centers | 2021 | ~90 | Estimate | 0.30 |
| India | Call Centers | 2022 | ~95 | Estimate | 0.30 |
| India | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| India | Call Centers | 2024 | ~105 | Estimate | 0.30 |
| Egypt | Other White-Collar Roles | 2021 | ~85 | Estimate | 0.30 |
| Egypt | Other White-Collar Roles | 2022 | ~95 | Estimate | 0.30 |
| Egypt | Other White-Collar Roles | 2023 | ~102 | Estimate | 0.30 |
| Egypt | Other White-Collar Roles | 2024 | ~112 | Estimate | 0.30 |
| Egypt | Call Centers | 2021 | ~85 | Estimate | 0.30 |
| Egypt | Call Centers | 2022 | ~95 | Estimate | 0.30 |
| Egypt | Call Centers | 2023 | ~102 | Estimate | 0.30 |
| Egypt | Call Centers | 2024 | ~105 | Estimate | 0.30 |
| Pakistan | Other White-Collar Roles | 2021 | ~90 | Estimate | 0.30 |
| Pakistan | Other White-Collar Roles | 2022 | ~95 | Estimate | 0.30 |
| Pakistan | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| Pakistan | Other White-Collar Roles | 2024 | ~110 | Estimate | 0.30 |
| Pakistan | Call Centers | 2021 | ~90 | Estimate | 0.30 |
| Pakistan | Call Centers | 2022 | ~95 | Estimate | 0.30 |
| Pakistan | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Pakistan | Call Centers | 2024 | ~100 | Estimate | 0.30 |
| Nigeria | Other White-Collar Roles | 2021 | ~85 | Estimate | 0.30 |
| Nigeria | Other White-Collar Roles | 2022 | ~95 | Estimate | 0.30 |
| Nigeria | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| Nigeria | Other White-Collar Roles | 2024 | ~110 | Estimate | 0.30 |
| Nigeria | Call Centers | 2021 | ~85 | Estimate | 0.30 |
| Nigeria | Call Centers | 2022 | ~95 | Estimate | 0.30 |
| Nigeria | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Nigeria | Call Centers | 2024 | ~108 | Estimate | 0.30 |
| Kenya | Other White-Collar Roles | 2021 | ~85 | Estimate | 0.30 |
| Kenya | Other White-Collar Roles | 2022 | ~95 | Estimate | 0.30 |
| Kenya | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| Kenya | Other White-Collar Roles | 2024 | ~108 | Estimate | 0.30 |
| Kenya | Call Centers | 2021 | ~85 | Estimate | 0.30 |
| Kenya | Call Centers | 2022 | ~95 | Estimate | 0.30 |
| Kenya | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Kenya | Call Centers | 2024 | ~105 | Estimate | 0.30 |
| Bangladesh | Other White-Collar Roles | 2021 | ~85 | Estimate | 0.30 |
| Bangladesh | Other White-Collar Roles | 2022 | ~95 | Estimate | 0.30 |
| Bangladesh | Other White-Collar Roles | 2023 | ~100 | Estimate | 0.30 |
| Bangladesh | Other White-Collar Roles | 2024 | ~108 | Estimate | 0.30 |
| Bangladesh | Call Centers | 2021 | ~85 | Estimate | 0.30 |
| Bangladesh | Call Centers | 2022 | ~95 | Estimate | 0.30 |
| Bangladesh | Call Centers | 2023 | ~100 | Estimate | 0.30 |
| Bangladesh | Call Centers | 2024 | ~98 | Estimate | 0.30 |
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Use this chart via API
On the Max plan you can pull this chart's numbers with the provenance of each one, as JSON or CSV, with its redraw spec, or call it from an agent over MCP. Chart id c4a19b810cfd.
Approximate values. Our two readings of this chart agreed only in part (confidence 0.35 of 1), so check the original before you quote a number. The API marks it lowConfidence, and ?min_confidence=0.5 leaves it out.
| Path | Returns | Plan | |
|---|---|---|---|
| GET | /api/v1/charts/c4a19b810cfd | Title, publisher, date, form, point count; with a Max key, the data link | Open |
| GET | /api/v1/charts/c4a19b810cfd/data | Every point with its provenance and confidence, plus the redraw spec. Add ?format=csv for CSV | Max |
| GET | /api/v1/charts/c4a19b810cfd/render?view=1 | The draw-only view this page uses | Open |
| POST | /mcp | Tool get_chart_data with this id, for Claude, Cursor and other agents | Max |
curl -s https://viral-chart.com/api/v1/charts/c4a19b810cfd/data \
-H "Authorization: Bearer $VIRALCHART_KEY"claude mcp add --transport http viralchart https://viral-chart.com/mcp \
--header "Authorization: Bearer $VIRALCHART_KEY"60 requests a minute per key; over that you get 429 with Retry-After. Up to 5 keys per account, made on your account page and shown once. Without Max, the data route answers 402 with a link to the plans. The numbers describe a chart its publisher owns, and every file carries a license note.
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More data from a16z
All chart dataQuestions people ask
How accurate are these numbers?
They are estimated from the image by two independent passes, with confidence 0.35 on a 0 to 1 scale. Printed numbers read well; values read off an axis can be a few percent off.
Can I reuse this data?
The numbers describe a chart that a16z published. The image, layout and styling belong to them. Use the numbers with a credit to the publisher, and make your picture from your own data.
How do I get the file?
The JSON, CSV and agent skill file are under the email gate on this page. In this prototype they are static files at /api/charts/c4a19b810cfd.json and /api/charts/c4a19b810cfd.skill.md.